Privacy Policy

What we collect

When you use the Request Estimate form, we collect what you choose to enter:

• your name and phone number;
• your email address, if you give one;
• the pest or problem you pick, and the service area you choose;
• a description of the problem, if you write one;
• how you'd like us to contact you (phone call, WhatsApp or email).

Please don't put anything in the description that you wouldn't want us to have, such as payment card details or health information.

The form also uses a technical anti-spam check (see "Spam protection" below). We don't ask for your street address on the form.

Why we collect it

We use it to respond to your request: to contact you about your problem, prepare an estimate and follow up, by the method you prefer. We don't use it for advertising, and we don't sell it.

Who handles it for us

We use a small number of service providers to run the form. They process information on our behalf, under their own terms and privacy policies:

• Cloudflare hosts this website and runs the code that receives your request. It also provides Turnstile (spam protection) and D1, the database where requests are stored.
• Resend is the email-delivery service we use to send your request to our business inbox as a notification email.
• Our business email is hosted by Microsoft 365, where that notification, and anything you email us directly, arrives.

Resend processes information in the United States, and Cloudflare operates globally and doesn't let us choose Canada for storage. Your information may therefore be processed outside Canada and may be accessible to authorities in other countries under their laws.

Spam protection

The Request Estimate page uses Cloudflare Turnstile to tell real visitors from automated bots. When the check runs, Cloudflare receives technical information from your browser and your IP address so it can make that decision; Cloudflare says it uses this information only for bot protection and not to identify or profile individuals. Its handling is described in Cloudflare's Turnstile privacy addendum. We don't save your IP address or the check's token in our request database.

Where it's stored, and how long

Your request is saved in Cloudflare D1, and a copy arrives in our business inbox. We keep requests for as long as we need them to respond to you and to keep reasonable business records. We haven't set a fixed retention period yet. If you'd like us to delete your request, contact us (below).

Security

We take reasonable steps to protect what you send: the form is submitted over an encrypted (HTTPS) connection, requests are checked before they're accepted, and access to stored requests is limited to the business. No method of sending or storing information is completely secure, so we can't promise absolute security.

Website analytics (Google Analytics)

We use Google Analytics 4, a service from Google, to understand how this website is used and how well it performs, for example which pages are visited and on what kind of device. It runs on our live website only, not on test copies of it.

When you visit, Google Analytics may collect information such as the pages you view, how you arrived (for example the website that linked to us), your browser and device type, your approximate location, and how you interact with the site, such as scrolling or clicking a link that leaves the site. Google says Analytics does not log or store IP addresses; it uses the address to estimate where visitors are.

To tell visits apart, Analytics sets cookies on this site (first-party cookies) that hold a random identifier, which can last up to about two years. This isn't anonymous: the identifier lets Google recognize the same browser over time, so we don't describe it that way. Google may process this information on servers outside Canada, including in the United States.

We have turned off Google's advertising features. We don't use Google Ads, remarketing or Google signals, and we don't build advertising profiles. We don't send Google your name, phone number, email address, street address, or anything you type into the Request Estimate form. When a request is sent successfully, the site tells Analytics only that a request was sent, so we can count them; it contains nothing from the request.

The search on this site runs in your browser, and the words you type are never sent to us or to Google. When you press Enter or choose a result, the site may tell Analytics only which kind of page you were after (for example a service, a service area or an estimate) and which page you opened.

You can opt out. Install Google's Analytics opt-out browser add-on (opens in a new tab), block or clear cookies in your browser settings, or turn on your browser's Global Privacy Control setting: when the site sees that signal it doesn't run Analytics at all. We don't show a cookie banner or ask you to accept Analytics, because it is limited to the website-use information above and you can opt out as described here. See how Google uses information from sites that use its services (opens in a new tab).

Other cookies and third-party code

Apart from Google Analytics, the only third-party code that runs on the site is Cloudflare Turnstile on the Request Estimate page, as described above. Cloudflare describes the cookies and similar browser storage its security checks may use as strictly necessary for bot protection. We don't run advertising trackers. Fonts are served from this site, not from a third party.

Other ways to reach us

If you contact us by phone, WhatsApp or email instead of the form, that conversation happens through those services directly (for example, WhatsApp's own platform and its own privacy policy) and isn't stored by this website. Links to Google (such as our Google Maps listing) lead to Google's own site, which has its own privacy policy.

Your choices, and questions

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To do any of those, or if you have any other question about your information, contact us at info@pestterminators.ca or 519-980-0352.

Changes to this policy

If we change what we collect or who handles it, we'll update this page and its "last updated" date.